UL 827
Standard for Central-Station Alarm Services

DETAILS
Edition Number:8SCC Approved:--
Edition Date:2014-10-29DOD Approved: --
Price Code:CANSI Approved: 2019-04-11
Type:ulstd

  • SCOPE

    1 Scope

    1.1 These requirements apply to:

    a)    Central stations providing watchman, fire-alarm, and supervisory services as described in the National Fire Alarm and Signaling Code, NFPA 72;

    b)    Central-station burglar-alarm systems intended and specifically designated for burglary protection use at mercantile and banking premises, on mercantile safes and vaults, and on bank safes and vaults;

    c)    Residential monitoring stations monitoring residential alarm systems;

    d)    Redundant sites; and

    e)    Remote signal management centers.

    1.2 These requirements apply to monitoring stations that are intended to be located in buildings constructed in accordance with building codes, such as the Building Officials and Code Administrators (BOCA) National Building Code, the International Building Code, the Standard Building Code, and the Uniform Building Code.

    1.3 The central-station burglar- and fire-alarm or residential alarm systems covered by these requirements are systems in which the operation of electrical protection circuits and devices are signaled automatically to, recorded in, and supervised from a central-station or residential monitoring station having trained operators on duty at all times.

    1.4 Requirements covering the construction and operation of burglar-alarm units used in the burglar-alarm systems covered by this Standard are contained in the Standard for Central-Station Burglar-Alarm Units, UL 1610, and the Standard for Digital Alarm Communicator System Units, UL 1635.

    1.5 Burglar-alarm protective devices installed on individual properties are classified as to the extent of protection at each location. Requirements covering installation and classification (of extent) of alarm protective equipment at individual locations are contained in the Standard for Installation and Classification of Burglar and Holdup Alarm Systems, UL 681.

    1.6 Burglar-alarm protective devices installed in residential alarm systems at individual properties are classified as to the extent of protection at each location. Requirements covering installation and classification (of extent) of alarm protective equipment at individual locations are contained in the Standard for Installation and Classification of Residential Burglar Alarm Systems, UL 1641.

    1.7 Requirements covering the construction and operation of fire-protective signaling equipment used in the systems covered by this standard are contained in the Standard for Control Units and Accessories for Fire Alarm Systems, UL 864.

    1.8 Requirements for the installation of fire-alarm initiating devices and notification appliances installed at individual properties are contained in the National Fire Alarm and Signaling Code, NFPA 72.

    1.9 Systems covered by these requirements operate within the limits of the National Electrical Code, NFPA 70, as applied by the local authority having jurisdiction. The Articles of the National Electrical Code that apply are:

    a)    Article 725, within the limits of Class 2 or Class 3 remote-control and signaling circuits for burglar-alarm systems;

    b)    Article 760 for fire-alarm systems;

    c)    Article 800 for outside wiring and protectors;

    d)    Article 820 for protectors for radio antennas; and

    e)    Article 830 for Network-Powered Broadband Communications Systems.

    1.10 Requirements for software and hardware, and the installation and operation of an automation system in a central station, remote signal management center, redundant site, subsidiary station or residential monitoring station are covered by the Standard for Central-Station Automation Systems, UL 1981, or by the Standard for Control Units and Accessories for Fire Alarm Systems, UL 864, and/or the Standard for Central-Station Burglar-Alarm Units, UL 1610.

    1.11 A reference made to "station" refers to a central station (burglary or fire), remote signal management center, subsidiary station, or residential monitoring station, depending upon the context in which it is used

    1.12 These requirements do not cover the communication channel between the protected property and the station unless the communication company is owned and operated by the station. This includes:

    a)    The company that provides the communication channel; and

    b)    The equipment that is used to provide the communication channel.

    1.13 The units, devices, and systems covered by the above standards shall operate, and be applied as defined therein, unless this Standard, UL 827, indicates otherwise.

  • TABLE OF CONTENTS
    Expand All

    • Cover
    • Transmittal
    • Table of Contents
      • Body
        • INTRODUCTION
          • 1 Scope
          • 2 Components
          • 3 Units of Measurement
          • 4 Undated References
          • 5 Glossary
            • 5.1 General
            • 5.2 Definitions common to burglar- and fire-alarm systems
            • 5.3 Definitions common to burglar-alarm
            • 5.4 Definitions common to fire-alarm
            • 5.5 Definitions common to residential monitoring stations
        • FACILITIES AND EQUIPMENT
          • 6 Building Construction Requirements
          • 7 Physical Protection
          • 8 Fire Protection
            • 8.1 Portable fire extinguishers
            • 8.2 Fire suppression system
            • 8.3 Water sheds
            • 8.4 Repeater station fire protection
            • 8.5 Unoccupied area protection
          • 9 Standby Lighting
          • 10 Clocks
          • 11 Power Supply
            • 11.1 General
            • 11.2 Installation
            • 11.3 Source
            • 11.4 Primary power supply
            • 11.5 Secondary power supply
            • 11.6 Continuity of power supply
            • 11.7 Storage batteries
            • 11.8 Overcurrent protection for external batteries
            • 11.9 Charging method
            • 11.10 Trickle- or float-charged batteries
            • 11.10A Trickle- or float-charged batteries
            • 11.11 Battery chargers and DC power supplies
            • 11.12 Stationary, engine-driven generators
            • 11.12A Stationary, engine-driven generators
            • 11.13 Security of secondary power supplies
            • 11.14 Uninterruptible power supply (UPS) units
            • 11.14A Uninterruptible power supply (UPS) units
            • 11.15 Uninterruptible battery supply (UBS) units
            • 11.15A Alternative secondary power sources
            • 11.16 Electrical transient protection
          • 12 Communication Infrastructure
            • 12.1 General
            • 12.2 Underground entrance
            • 12.3 Overhead entrance
            • 12.4 Conductors inside the building
            • 12.5 Antenna cable
            • 12.6 Communication equipment
            • 12.7 Disruption of communications
          • 13 Subsidiary Stations
          • 14 Remote Signal Management Center
          • 15 Equipment
          • 16 Receiver Units
            • 16.1 Direct-wire burglar-alarm systems
            • 16.2 Code (McCulloh) transmitter systems
            • 16.3 Multiplex systems
            • 16.4 Digital alarm radio system (DARS)
            • 16.5 One way radio alarm system (OWRAS)
            • 16.6 Two-way radio alarm system (TWRAS)
            • 16.7 Digital alarm communicator system units
            • 16.8 Other transmission technologies
          • 17 Alarm Monitoring Automation Systems
            • 17.1 General
            • 17.2 Automation installation software
            • 17.3 Automation system equipment
            • 17.4 Monitoring automation system performance
            • 17.5 Monitoring equivalent weight (MEW) calculation
            • 17.6 Minimum MEW factor requirements
            • 17.7 Numbers of computer systems required
            • 17.8 Redundant site options
            • 17.9 Site specific data sheets
            • 17.10 Back-up data storage system
            • 17.11 Spare parts
            • 17.12 Connections to the automation system
            • 17.12A Facilities remote from the central-station
            • 17.13 Printer-less environment
            • 17.14 Performance
            • 17.15 Cybersecurity Measures
        • FIRE-ALARM SERVICES
          • 18 Type of Service
          • 19 Central-Station Operation
          • 20 Personnel (Operators and Runners)
          • 21 Runner's Equipment
          • 22 Communications with Runners
          • 23 Retransmission
          • 24 Records
          • 25 Maintenance and Service
            • 25.1 Contracts and agreements
            • 25.2 Alarm, supervisory, and trouble signals
            • 25.3 Signals from systems other than central-station fire-alarm systems
            • 25.4 Disruption of communications
          • 26 Testing and Inspection
          • 27 Protected Premises Control and Transmitter Units
        • BURGLAR-ALARM SERVICES
          • 28 Central-Station Operation
          • 29 Personnel (Operators and Runners)
          • 30 Runner's Equipment
          • 31 Communication with Runners
          • 32 Retransmission
          • 33 Burglar-Alarm Protected Premises Control Units
            • 33.1 General
            • 33.2 Direct-wire, burglar-alarm subscriber control units
            • 33.3 Code (McCulloh) transmitter burglar-alarm systems subscriber control units
            • 33.4 Multiplex burglar-alarm systems subscriber control unit
            • 33.5 Digital alarm communicator transmitter (DACT) subscriber control unit
            • 33.6 Radio (RF) systems subscriber's control unit
          • 34 Burglar-Alarm Protection Service
            • 34.1 Alarm response time
            • 34.2 Signal transmission methods for burglar-alarm systems
            • 34.3 Line security
            • 34.4 Monitoring central station burglar alarm systems
          • 35 Openings and Closing
            • 35.1 General
            • 35.2 Openings and closing without a schedule
            • 35.3 Openings and closing with a schedule
            • 35.4 Unscheduled opening
            • 35.5 Control unit programming
          • 36 Closing and Malfunctions During Closing
          • 37 Alarms and Unauthorized Openings
            • 37.1 Alarm investigation
            • 37.2 Alarm verification
            • 37.3 Investigation of a compromise attempt
            • 37.4 Investigation of a missing check-in signal
            • 37.5 Alarm response overruns
            • 37.6 Unwanted alarms
            • 37.7 Signals from systems other than central-station burglar-alarm systems
            • 37.8 Disruption of communication
          • 38 Identification of Subscribers
          • 39 Handling of Subscriber's Keys
            • 39.1 General
            • 39.2 Key vaults
          • 40 Records
          • 41 Maintenance and Service
            • 41.1 Contracts and agreements
            • 41.2 Repairs
          • 42 Power Failure
        • RESIDENTIAL MONITORING STATION
          • 43 Residential Monitoring Station Operation
          • 44 Personnel (Operators)
          • 45 Signal Processing
          • 46 Retransmission
          • 47 Disruption of Communication
          • 48 Records
        • TEMPORARY OPERATING CENTERS
          • 49 Temporary Operating Centers
        • COMMUNICATION DISRUPTIONS
          • 50 Reaction to Communications Disruptions
            • 50.1 Disruption of Communication with Public Safety Organizations
            • 50.2 Disruption of a communication channel
    • APPENDIX A
    • APPENDIX B – INFORMATIVE
    • APPENDIX C – INFORMATIVE
    • APPENDIX D – INFORMATIVE
    • APPENDIX E – INFORMATIVE